Customer Support

Frequently Asked Question

1. What is the turnaround time for orders?

Answer: Usually within a week.

2. Do we ship out of the country?

Answer: Yes we do.

3. Do we make the instruments made by other manufacturers?

Answer: Yes we can cross reference any instrument from other manufacturers for you.

“Free Shipping or Free Gift over $99.99 purchase.” – United States Only.

We do not provide free shipping or free gifts on international orders.

Shipping Method and Cost

• Standard: 5 to 7 business days $9.99

• Priority: 2 business days $29.99

• Next Day: 1 business day $49.99

• Standard International: 10 to 15 business days $39.99

No sales tax is charged on items delivered outside NY. For items delivered in NY applicable sales tax will be charged on the total cost of merchandise excluding shipping fees.

RETURN POLICY

For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured parcel post. We’re sorry; return shipping fees are not reimbursable.

All instruments found to be unsafe will automatically be replaced with new unless otherwise specified on our order form.

WARRANTY POLICY

All H&H Instruments products are warranted to be free from defects in workmanship and materials. Any product which proves defective in workmanship or materials will be repaired or replaced at no charge. Additional shipping charges for use of the H&H Instruments FedEx return labels and shipment back to the customer will be applied as shown on your invoice.

Warranty does not apply to normal wear and tear and use of the instrumentation beyond their limitations. It also excludes the improper usage of an instrument in a way that the particular instrument was designed and intended to be used. Moreover, instruments damaged in an abusive or accidental manner are also excluded by this warranty.

H&H Instruments disclaims liability, under this warranty or otherwise, for damages arising from
(1) User negligence, misuse, abuse or alterations to instrument;
(2) The use of commercial grade washers;
(3) Dental automated washer – disinfectors where manufacturer’s processing guidelines are not followed; and/or improper set-up and installation of the device.

ADDENDUM

Warranty is also voided if the instruments are not stored and sterilized properly as shown in the Instrument Care sections of the H&H Instruments website and catalog. Any modification, alteration or sharpening made to H&H Instruments instruments will render the warranty void.

PRIVATE LABELS

Any instruments with private labeling or engraving are warranted against material defects only and should this occur, the privately labeled or engraved items may be returned for exchange or repair only. No refunds or credit will be given for items with private labeling or engraving.

CLEARANCE ITEMS

All instruments sold as “CLEARANCE” items cannot be returned, exchanged or have purchase price refunded or credited. All “CLEARANCE” items are sold “AS IS” and have NO warranty.